Frequently Asked Questions

Our air ducts provide us with clean, breathable indoor air by entrapping dust and other contaminants from the outdoor air. The dirt that gets trapped within accumulates over time, leading to a decrease in the quality of air. With proper maintenance and care, not only are you prolonging the lifespan of your air duct system, but also improving the health of your loved ones.

A: Generally, air ducts should be cleaned every 2-3 years to maintain the health of the air duct system. This can vary depending on multiple factors such as the number of pets, smokers within the household and recent construction work in and around the house. 

We clean the entire duct system from the vent registers to the filters. This includes every part of the connecting ducts, the fans and motor of the system. After a thorough cleaning, the system is also sanitized with natural tea tree compounds.

A typical residential HVAC system takes about an average of 3-4 hours to ensure proper cleaning of the air ducts. The time required varies with the size of your air duct system, as well as the current state of the air ducts. This may seem like a long time, but keep in mind that a few hours of cleaning will make sure your air duct stays clean for years to come!

First of all, congratulations on your new renovations! But, a new house or a recently remodelled house is at a high risk of contamination of the air ducts. Construction brings in a lot of debris including sawdust, pieces of materials and fumes from paints. The best way to remove and prevent the accumulation of these contaminants is through our unsurpassed duct cleaning services.

Leading experts in the industry

With over 9 years of experience in cleaning air ducts all across Melbourne, you can be assured that our team is well-trained and equipped to handle any situation.

Hassle-free duct cleaning

Using the latest equipment and techniques, we at DUCTMATES ensure effortless duct cleaning with unparalleled results.

All Ductmates field technicians have been stringently trained to observe maximum social distancing etiquettes when providing services at customers’ premises. Our company follow the principle of R-E-S-P-E-C-T being extrapolated below: Residence (Knowing and prioritize the residences or people first above all actions which include physical distancing and conscious duty-of-care throughout the process) Electronic (Utilizing electronic and digital means to replace physical paperwork and payment transactions) Schedule (On schedule to arrive and finish a job to avoid interruptions of daily activities  of customers) PPE (Always use the best personal protection equipment throughout the job to self and customer’s safety) Evidence (Strict recording of work in process onto company’s cloud CRM system for purpose of backtracking timelines and timepoints for any jobs should there be a need) Coherence (Maintain consistency in all standard operating job execution procedures set by company at all times) Tools (Continuous inspection and disinfecting of all tools-of-trade being used at customer’s premise)

The cost is calculated according to the size of your HVAC system, number of vents and which service you are opting for. You may contact us at 1 300 238 287 for a quotation.

Of course not. Our pricing is transparent and inclusive of GST. Neither do we impose hidden fees nor collect extra charges after our quotation is finalised and accepted by our customers.

We accept cash, cheques and credit card payments. A 1% surcharge applies on credit card payment. 

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